The Steam Team Customer Evaluation

The Steam Team of Austin, TX
Austin Carpet Cleaning
Steam Team Green Services
Austin Upholstery Cleaning
Austin Leather Cleaning
Austin Hardwood Floor Refinishing
Austin Air Duct Cleaning
Austin 24 Hour Water Extraction
Austin Oriental Rug cleaning
Austin Carpet Cleaning - Pet Odor Treatment
Austin Drapery Cleaning
Austin Smoke & Fire Damage Restoration
Austin Construction Services
Austin Natural Stone & Ceramic Tile Cleaning
Austin Marble Polishing

Dear Friend and Client,

Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: to provide our clients with the most outstanding service experience possible!

Directions: After each question please write the number corresponding to the answer that best reflects your opinion (choose "N/A" if not sure or not applicable).

1. How satisfied are you with the following aspects of the service experience?

On-time arrival1 2 3 4 5 N/A
Courteous on the job site1 2 3 4 5 N/A
Quality of work1 2 3 4 5 N/A
Responsiveness to your special requests1 2 3 4 5 N/A
Telephone courtesy1 2 3 4 5 N/A
Responsiveness of office staff1 2 3 4 5 N/A
Schedule availability1 2 3 4 5 N/A
Amount of information offered1 2 3 4 5 N/A
Overall performance1 2 3 4 5 N/A
Our reputation1 2 3 4 5 N/A
Our knowledge and expertise1 2 3 4 5 N/A
Our guarantee1 2 3 4 5 N/A

2. What did you like MOST about The Steam Team?

3. What did you like LEAST about The Steam Team?

4. After using our service, are you more or less likely to use us again?

More likely Less likely

5. After using The Steam Team, are you more or less likely to refer someone to us?

More likely Less likely

6. Are you aware of the The Steam Team Referral Program?

Yes No


Additional Comments


Contact Information (Optional)

Name:
Email:
Phone: ext.
Address: apt.
City: State: ZIP:

May we use your testimonial for promotional purposes? Yes No

 

THE STEAM TEAM GUARANTEE

If you were not completely thrilled with the service experience you received from us, we will rush back to your location to remedy the situation. If you are still unimpressed, you owe us nothing and we will issue a 100% refund. Thank you!